Job Description :
Position : Desktop Support Manager
Location : Chicago, IL
Duration : 6+ Months
Interview : Phone & Face to Face

Requirements:
Must be ITIL certified
At least 3 years’ experience in managing a second line desktop support team in an organization of at least 1,000 employees
Good knowledge of ITIL framework including ITIL Foundation Certification V3
A high level of accountability and the ability to prioritize and delegate is essential
Ability to meet tight deadlines
You must be able to demonstrate the ability to thrive within a fast paced, demanding support environment whilst maintaining high standards and a customer centric approach
You must be a self-motivated professional with excellent communication and documentation skills and be very well presented as you will be an ambassador for the company.

Thanks & Regards
Nishant Kumar
Nishant(AT THE RATE)amtexsystems(DOT)com