Job Description :
Position : Desktop Support
Location : Irving TX
Duration : 6 +MONTHS
JD ;
Responsible for Installs, modifies and makes repairs to computer hardware, peripherals and mobility devices. Investigates and resolves software and hardware incidents. Maintains excellent customer service skills while performing technical assistance of the following duties.
Responsibilities:
Deskside Services, break-fix, IMAC (installations, moves, additions, and changes) and Remote support
Onboarding/Off boarding of the End user devices (Laptop, Desktop, Mac, iPad, Mobile etc
Macbook, iPhone and iPad break-fix
Printer break-fix and installation
Disposal, redeployment and Asset reclaim
Shipping coordination
Data Backup and Data Recovery coordination
Image installation
Hardware Refresh
Warranty and Out-of-warranty repair and replacement
Depot Services
Walk Up Support
Spare parts management
Executive (VIP) Support
Audio and Video Support including Health Checks
Inventory and Asset Management – Depot Operations
Coordinate with external vendors for dispatch support
Qualifications:
Associate''s degree (A. A or equivalent in C.I.S. (Computer Information Systems) from two-year college or technical school; or 10+ years related experience and/or training; or equivalent combination of education and experience
Should be an individual contributor who can work independently in a remote location and connect with a remote team for day-to-day operational work.
Should be willing to take additional responsibilities within the engagement and within the organization
Excellent communicator
Computer Skills:
A+ Certification
Excellent troubleshooting skills
Windows Operating Systems, particularly Windows 10, Windows 7
Macintosh Operating systems – IOS, Mac and iPad
Office 2013/2016/365
Networked printer experience (queue creation, server maint, etc a plus.