Job Description :
Desktop Support
12 Months
Desmoines, IA
Both Phone and In Person
Short Description:
Will performs all roles of a Desktop Support staff. Will be first contact for Support tickets and will assist Desktop Support 3 staff with harware issues and imaging staff desktop equipment
Complete Description:
This role is focused on actual desktop support and not help desk phone support. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.
Candidate must be able to:
Handle difficult situations with clients and turn them into a win for the desktop support team
Work trouble tickets from system
Be a mentor to less experienced Desktop Staff, and be able to work tickets that they pass on
Solve issues desk side and through remote desktop
Answer how to questions and resolve issues related to applications, printers, connectivity
Setup and install new PC’s,
Maintain a positive outlook, be professional, and provide excellent customer service
Ability to work independently and take initiative in resolving desktop issues Required 3 years
Experienced in PC (desktop/laptop/thin client) support - both desk side and remote Required 3 years
Experienced in PC operating system support - Windows 7/10 installation, patching, and
troubleshooting Required 3 years
Ability to troubleshoot issues with Microsoft Office 2010/2013/2016 Required 3 years
Ability to troubleshoot issues with Microsoft IE 11/Edge Required 3 years
Ability to install and troubleshoot issues with a variety of in-house developed and 3rd-
party software Required 3 years
Experienced in Windows networking TCP/IP configuration and troubleshooting Required 3 years
Ability to modify system registry (regedit) Required 3 years
Experienced in Google device (Chromebox/Chromebook) support Highly desired 1 year
Experienced in support of the Google Office Suite of products Highly desired 1 year
Printers - troubleshoot network printer connectivity issues Highly desired 3 years
Printers - hardware maintenance (toner/maintenance kit replacement) Highly desired 3 years
Thorough understanding of Microsoft Active Directory - client side Highly desired 3 years
Ability to use industry standard remote tools - preference for SCCM Highly desired 3 years
Experienced with hard drive encryption - encrypting, decrypting, and troubleshooting;
preference for Bitlocker and Winmagic SecureDoc Highly desired 3 years
Experience with Windows 7 to Windows 10 migration Nice to have
Industry certification (A+, Network+, MCP, etc Nice to have
Greater detail outlined in the skills matrix.
Some work may be required outside of M-F (7 to 5), not to exceed a 40 hour work week
More than 4 years of relevant experience and preferred education of 2 year degree or equivalent technical study
Skills:
Ability to work independently and take initiative in resolving desktop issues. Required 3 Years
Experienced in PC (desktop/laptop/thin client) support - both desk side and remote. Required 3 Years
Experienced in PC operating system support - Windows 7/10 installation, patching, and troubleshooting. Required 3 Years
Ability to troubleshoot issues with Microsoft Office 2010/2013/2016. Required 3 Years
Ability to troubleshoot issues with Microsoft IE 11/Edge. Required 3 Years
Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party software. Required 3 Years
Experienced in Windows networking TCP/IP configuration and troubleshooting. Required 3 Years
Ability to modify system registry (regedit) . Required 3 Years
The Experienced in Google device (Chrome box/Chrome book) support. Highly desired 1 Years
Experienced in support of the Google Office Suite of products. Highly desired 1 Years
Printers - troubleshoot network printer connectivity issues. Highly desired 3 Years
Printers - hardware maintenance (toner/maintenance kit replacement Highly desired 3 Years
Thorough understanding of Microsoft Active Directory - client side. Highly desired 3 Years
Ability to use industry standard remote tools - preference for SCCM. Highly desired 3 Years
Experienced with hard drive encryption - encrypting, decrypting, and troubleshooting; preference for Bit locker and Win magic SecureDoc. Required 3 Years
Experience with Windows 7 to Windows 10 migration. Nice to have
Industry certification (A+, Network+, MCP, etc. Nice to have