Job Description :
Title: Desktop Support Engineer
Union, NJ
6 + Months
Positions: 2

JOB SUMMARY & SCOPE
The candidate for the Desktop Support Engineer position will provide, under limited supervision, technical support of personal computers (Both Macs & PCs), printers, and servers in a network environment. This will include the delivery, installation and setup of such systems in the end-user community within our Union NJ office. This will include installation of approved software as well as the diagnostics of basic hardware and software problems encountered by the end-users.

DUTIES & RESPONSIBILITIES
Provide on-site & remote end-user desktop support in a mixed-OS environment (80/20 percent mix of Mac OS/Windows)
Troubleshoot hardware, software, Wireless, WAN, and LAN issues
Work with external vendors to resolve hardware and software issues
Deploy and maintain computers, servers, virtual machines, phones, video conference, & mobile devices
Build, maintain, & image new hardware and replace or upgrade legacy hardware
Test new software and operating systems for compatibility
Research and recommend new technologies and solutions
Document support processes and troubleshooting procedures for hardware and software
Work with end-users to develop an understanding of the needs and uses
Collaborate with other team members to resolve complex issues through training and support
Keep management aware of changes within the office
Ability to prioritize projects and support issues


QUALIFYING EDUCATION & EXPERIENCE
1-3 years’ experience in IT related field, preferably in e-commerce/internet/retail
Bachelor’s degree or equivalent experience
Extensive experience with Mac OS X (10.10 to current)
Strong experience with Windows 10
Strong desktop hardware experience (Windows, Mac, laptops, peripherals)
Experience with Google Apps for Business
Experience with Device Management Software (SCCM/JAMF Pro)
Experience with Video Conference (LifeSize) and VOIP (Shoretel) solutions
Understanding of TCP/IP networking.
Understanding of Active Directory
Comfortable with the command line (Bash, Powershell, SQL, etc)
Strong oral and written communication skills.
Strong customer service skills
Works well in a team environment
Able to adapt and to be assertive in a fast paced constantly changing environment
Detail oriented
Ability to work independently