Job Description :
Provide Level 1 support to agents in the call center. Troubleshoot basic computer desktop and application related issues.
Operate and configure the IVR system for daily operations; support and configure database schedule changes related to call center data.
Modify IVR Configurations, Database and recordings based on requirements changes from the scheduling department.
Manage the applications used for call recording in the call center.
Monitor the application of OS and application packages and upgrades on regular basis , and identify issues. Support the introduction of new services in the call center as needed such as chat or email services.