Job Description :
End Client: State of Pennsylvania
Job Title: Desktop Support Engineer
Duration: 12 Months
Start Date: ASAP
Location: Dauphin County ,PA
Position Type: Contract
Interview Type: In-person only
Requirement ID: SPA_HD953_SS

Required Skills:
3 Years Develop, test, maintain PC images.
3 Years’ Experience supporting PC’s in a large domain environment.
3 Years Install and configure PC hardware and peripherals.
3 Years Repair PC’s by replacing hard drives, motherboards, memory, etc.
3 Years’ Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.
3 Years Knowledge of Active Directory and experience troubleshooting GPO’s and name resolution.
3 Years’ Experience with managing profiles and certificates on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.
3 Years’ Experience supporting Microsoft Windows PC’s, laptops, and Apple OSx MAC’s using remote tools (SCCM remote, RDP, ARD
3 Years’ Experience Application Support for MS Office 365 on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.
3 Years’ Experience integrating Macintosh systems into an Active Directory Domain environment.
Scripting with VBS and PowerShell.
Configuration Management Console queries and reporting.
SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize.
Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT
Microsoft Certification

Department: Pennsylvania Department of Transportation

Description:
Candidate will be a member of the Workstation Support Team located in Central Office/Harrisburg. Candidate will provide workstation, laptop, and Mac support; including deployment, configuration, and troubleshooting. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC’s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.

Responsibilities:
Monitor incident queues for issues and take ownership and assist customers as required.
Keep all support tickets up to date and well documented.
As required, provided documentation on issue resolution for other teams.
Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.




V Group Inc. is an IT Services company which supplies IT staffing, project management, and delivery services in software, network, help desk and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/contracts with the following states: AR, CA, DE, FL, GA, IL, KY, MD, ME, MI, NC, NJ, NY, OH, OR, PA, SC, TX, VA, and WA. If you are considering applying for a position with V Group, or in partnering with us on a position, please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant. Please share my contact information with others working in Information Technology.

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