Job Description :
Client: State of IA - Direct client
Rate: $25/hr on C2C
Job Title: Desktop Support
Location: Des Moines, IA
Duration: 12 Months
Position Type: Contract
Interview Type: In-Person
Required Skills:
· Experienced in PC (desktop/laptop/thin client) support - both desk side and remote Required 3 Years
· Experienced in PC operating system support - Windows 7/10 installation, patching, and troubleshooting Required 3 Years
· Desktop - Windows XP to Windows 7 MigrationAbility to troubleshoot issues with Microsoft Office 2010/2013 Required 3 Years
· Windows networking TCP/IP Configuration and troubleshootingAbility to troubleshoot issues with Microsoft Internet Explorer 10/11 Required 3 Years
· Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party software Required 3 Years
· Troubleshoot network printersExperienced in Windows networking TCP/IP configuration and troubleshooting Required 3 Years
· Ability to modify system registry (regedit) Required 3 Years
· Experienced in Google device (Chromebox/Chromebook) support Highly desired 1 Years
· Experienced in support of the Google Office Suite of products Highly desired 1 Years
· Printers - troubleshoot network printer connectivity issues Highly desired 3 Years
· Printers - hardware maintenance (toner/maintenance kit replacement) Highly desired 3 Years
· Thorough understanding of Microsoft Active Directory - client side Highly desired 3 Years
· Ability to use industry standard remote tools - preference for SCCM Highly desired 3 Years
· Experienced with hard drive encryption - encrypting, decrypting, and troubleshooting; preference for Bitlocker and Winmagic SecureDoc Highly desired 3 Years
· Industry certification (A+, Network+, MCP, etc Nice to have
Job Description:
This role is focused on actual desktop support and not help desk phone support. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.
Candidate must be able to:
-Handle difficult situations with clients and turn them into a win for the desktop support team
-work trouble tickets from system
-be a mentor to less experienced Desktop Staff, and be able to work tickets that they pass on
-solve issues desk side and through remote desktop
-answer how to questions and resolve issues related to applications, printers, connectivity
-setup and install new PC’s,
-maintain a positive outlook, be professional, and provide excellent customer service
Greater detail outlined in the skills matrix.
Some work may be required outside of M-F (7 to 5), not to exceed a 40 hour work week
More than 4 years of relevant experience and preferred education of 2 year degree or equivalent technical study