Job Description :
Windows Technical Support
Location: Tampa, FL
Duration: 3 months with possible extension
The POWERUP Site IT Support Engineer provides remote and onsite support of all information technology equipment in back office locations for our internal knowledge workers.
Responsibilities:
- Install, troubleshoot, and maintain computer systems, printers, and other peripheral equipment.
- Provide first level support of all network (Access Points, Routers, and Switches), servers, and VoIP telecommunication equipment within Retail locations.
- Coordinate support of all IT related activities and initiatives
- Manage multiple tasks and priorities in a fast paced and changing environment
- Provide guidance, assistance, coordination and follow-up on complex problems and insure resolution
- Learn and support new technology quickly
- Provide all support of network Category 6, fiber optics, and telephone infrastructure cabling in retail locations.
- Troubleshoot telco circuit and pots lines demarcation points, providing loop back and line testing where needed.
- Deploy and maintain out of band management devices in back office locations, so that network equipment can be managed remotely.
- Maintain stand-alone UPS battery back-up equipment and the connections to the devices.
- Setup and maintain the server print queues at back office locations.
- Provide daily support of the Microsoft Windows and Apple OS X operations systems.
- Assist with the daily support of the appliance of Active Directory, Group Policy Objects, and Microsoft Configuration Manager to the PC level.
- Provide on premise support for projects and other support teams where needed.
- Support the automation of solutions for common problems and help find innovative ways to resolve issues.
Candidate must:
- have strong communication and customer service skills
- be adaptable to a fast-paced, evolving environment.
- Have advanced technical knowledge of laptop, tablet, and desktop hardware configuration, Microsoft Windows, MS Office Applications, Mobile device technology, Configuration Manager, and Active Director
- have exceptional interpersonal and teamwork skills
- have excellent oral and written communication skills
Basic Qualifications:
- High School Diploma, GED, equivalent certification or military experience
- At least 5 years of experience in technical environment
- At least 5 years of experience with troubleshooting hardware and software problems
- At least 3 years of experience with hardware and software installations
- At least 3 years of experience with OS X, including system image deployment, maintenance, software and system testing, and encryption and security tools (McAfee and File Vault)
- At least 3 years of experience with productivity tools running on Mac’s, including MS Office and Communicator.
- At least 2 years of experience supporting a medium to large Mac environment.
- At least 2 years of experience with platform management and integration, preferably JAMF Casper Suite, SCCM or equivalent.
Preferred Qualifications:
- Bachelor’s Degree, or military experience
- CompTIA Certification AND A+ Certification AND Network + Certification
- 3+years’ experience with Microsoft and 3+ years’ experience with Mac
- 3+ years’ experience with LAN equipment and 3+ years’ experience with WAN equipment
- 3+ years’ experience with remote PC support of users
- 3+ years’ experience with diagnostic/imaging tools
- 1+ years’ experience with mobile devices
Manager Notes:
2nd level support, particularly for local desktops, 1800 users
Strong Windows support required. No MAC experience required
Some remote support needed
Call center experience required
Windows 7 experience needed
Migration from Windows 7 to Windows 10
8-10 tickets a day, experience with HPSM ticketing system
A+ certification / any Microsoft certifications plus
Familiarity with VMWare virtual desktops
3-5 yrs of experience with Windows systems
Some physical lifting required