Job Description :
Company Overview:

Creating value by bringing together the right people to achieve results is our motto. Our clients and employees say they choose to work with us because of how we work with them - with service that exceeds their expectations and a personal commitment to their success.

Our client, one of the largest distributors of natural gas in the northeast US, serving customers in NY, MA, and RI seeks an accomplished Desktop Support Consultant.


* Candidate must be authorized to work in USA without requiring sponsorship *

Description:
Provide third and fourth level desktop support for PC/LAN and laptop/workstation end-users including executives and senior-level management.
Update and monitor tickets via Service Now as needed. Install, configure, move, ad retire PC equipment as needed.
Provide routine problem reporting and recommendations to management for highly specific incidents, not normal help desk calls.
Utilize technical and procedure documentation for Help Desk, PC desktop/laptop configuration standards and install procedures for testing and detailed incident management, and testing of OS builds.
Configuration and deployment of new desktop and laptop systems. Troubleshoot and resolve hardware, software, and printing issues as they occur.
Assist IT related projects. Provide new hardware/software for users as approved, assist in asset tag control and inventory management.
Coordinate and collaborate effectively with technical teams and management staff. Establish and maintain good working relationship with clients.

Requirements:
Level III: 5-10+ years'' experience (or equivalent skill
Bachelor’s degree in Computer Science, Engineering, MIS, CIS, or a related discipline.
Knowledge of computer hardware, Lenovo desktop and laptop helpful.
Proficient in Office 2003, 2007 and 2010 Suites, Trend, various Adobe products, Internet Explorer, Cisco VPN, and MS Outlook with MS Exchange for end users, AD and GPO is very helpful.



I''d love to talk to you if you think this position is right up your alley.

If you''re looking for rewarding employment and a company that puts its employees first, we''d like to work with you. We''re driven, people driven.

NOTE: Candidates that are offered a position are required to pass pre-employment drug and background screening. Qualified candidates with criminal histories, are considered in a manner that is consistent with local, state and federal laws.