Job Description :
Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.
Should be competent in installing apps such as Blackberry Work
Will need to support Exchange 13 migrations and Office 16 migrations
Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office
Administration experience of MS Active Directory users & groups, policies and management concepts
Provide specialized On Call Support for hardware / software / network problem diagnosis / resolution for customer''s end users.
Having good knowledge about the features of MS office 2007/2010.
Familiar with common issues related to desktop and should possess ability to make the user understand the steps on call to help him sorting the same quickly.
Should be familiar with IP address/Host Name concept which is required to provide RDP support.
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
Should have help desk, customer service, and support experience with problem solving involving hardware, software, and networks