Job Description :
Offer computer desktop support in accordance with established policies and procedures
Resolve computer problems, and give guidance on appropriate action/solutions
Create records of daily data communication transactions, issues and remedial actions taken or installation activities in ITSM Tool
Administer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
Interface regularly and effectively with ticket submitters
Resolving issue under Service level , updating ticket status
Maintain, analyze, and fix computer systems, hardware, printers, and computer peripherals
Coordinate hardware repairs with the appropriate vendors
Knowledge of Citrix and backup tool
Deep understanding of MS Windows 10 and experience to build laptop from image
Microsoft SCCM - System Cntr Config Mgr experience
Desktop support or related experience
Ability to write reports, business correspondence, user instructions, and procedure manuals
Day to Day activity
User onboarding with laptop build and creating profile
Install OS and application
User offboarding with proper process ( Backup , format etc)
Work with end user to fix issue related to OS/office/Printer/Backup/share driver/Wireless etc
Work with IT team to maintain inventory of asset
Work with L3 engineer and provide hand and feet support for any user testing
Migrate user from Windows 7 to Windows 10 if issue in current OS ( not a project task)
Help user with any IT query related to office/excel/print