Job Description :
DirectClient: Dallas Area Rapid Transit(DART)
Solicitation#203006801
Title: Technical Support
Location: 4209 Main, Dallas, Texas
Duration: 8 months with possible extension
Job Description:
Performs computer installs, break-fix, and maintenance of agency PC / MAC hardware, thin clients, laptops / tablets, printers, copiers and IP Phones.
Installs, maintains, and upgrades software for both individual computers and larger networked systems.
Images computers, thin client, laptops and tablets using Microsoft Deployment Server (WDS
Provide assistance in selection of potential vendors/products to incorporate into the future state architecture
Installs/replaces toner as needed following user manual for the model. Includes cleaning and checking for other supplies such a photoconductor and fuser life
Troubleshoots and resolve basic LAN/WAN connectivity issues
Provides superior customer service
Positions will work and support help desk as needed.
Performs other technical duties as assigned.
WORKER SKILLS AND QUALIFICATIONS
Minimum Requirements:
Years Skills/Experience
4 Demonstrated problem-solving and solution development skills and the ability to explain problems and propose solutions with rationale to the management.
4 Experience using rigorous logic and methods to solve difficult problems with effective solutions
4 Experience finding hidden problems. Excellent at honest analysis
4 Experience looking beyond the obvious and does not stop at the first answers
Strong Strong electro-mechanical aptitude.
Certification A+ Certification
Certification MCP Certification
Preferences:
Years Skills/Experience
MCSE Certification
Experience with Lexmark Printers