Job Description :
Job Description:
This role provides Desktop support, including deployments, equipment moves, installations, and configuration changes for users at our White Plains location. Desktop Support activities include PC/MAC/printer break-fix issues, iPad/iPhone/wireless email device support and full service EOL refreshes including data migration. The team also partners closely with Facilities for weekly moves of PC and printer devices.

Strong customer service skills. • Excellent communication both written and verbal. • Technical support expertise on Windows, MAC, mobile devices and printers. • Ability to work well under pressure and make decisions quickly. • Expected to follow processes, enforce standards, and meet expected SLAs.