Job Description :
Desktop Support Analyst
Location: Scottsdale, AZ
Duration: 6 months plus
Create, track, follow up, and close work orders.
Monitor time on calls, escalate as needed.
Quick response time during business hours
Document identified issues resolutions for Knowledge Base.
Applications and OS support (MS Office 2010 and 2013, Windows 7)
Equipment support (desktop, laptops, printers, and scanners and peripherals)
Imaging, replacing and troubleshooting desktops and laptops as needed
Ability to travel locally as needed
Knowledge and familiarity with computer security, malware and threat awareness related to supporting end user devices.
Strong skills associated with bridging technical problems that cross functions, such as understanding cause and effect; root cause relationships for complex problems.
Maintaining an understanding of top business trends, latest equipment, newest technologies
Meeting and Conference Room Support- Setup and test all required equipment before meeting or conferences as needed
Equipment moves, including equipment breakdown, connect and cable management.
Equipment delivery and user training