Job Description :
Position:Desktop Support Analyst
Location:Durham,NC
Duration:12+Months
Primary Skills :Microsoft MCSE and A+ Certification, MS Office and MS Exchange, Netware, Active Directory
Secondary Skills:LAN Desk experience and Ghost experience
Description:
Resource will act as a member of the Desktop Support team responsible for setting up and breaking down laptops and desktops in training or classroom settings, as well as supporting the hardware, operating systems and NCFAST applications running on the laptops and desktops, troubleshooting end user computer related issues, reimaging PC’s, installing software, using remote desktop utilities, and providing general computer related support.
This position functions as a member of a team and participates in the incident management ticketing system.
This position is also responsible for notifying users on the progress of their issues by voicemail, email or in-person communication.
The Desktop Support Analyst diagnoses mechanical, hardware, software and system failures using established procedures, and determines most cost effective repair resolution to minimize customer downtime.
Responsibilities:
7 yrs of experience using remote control software to provide desktop support.
7 yrs of Experience organizing and following complex and/or detailed technical procedures to provide desktop computing hardware and software installation.
7 yrs of Experience with microcomputers, local/networked printers, Microsoft operating systems, MS Office and MS Exchange, Netware, Active Directory
7 yrs of Experience integrating knowledge and skills from a range of technologies to address work assignments.
7 yrs of Experience independently resolving routine and non-routine problems, solve problems and perform diagnostics on software and/or hardware.
Microsoft MCSE and A+ Certification (HIGHLY DESIRED)
LAN Desk experience and Ghost experience (HIGHLY DESIRED)