Job Description :
Desktop Support (531505) /F2F
5 Months
Desmoines, IA
$28/HR ctc


Complete Description:

Will perform all roles of a Help Desk and Desktop Support team member. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop. Will perform all roles of a level 2/3 Help Desk support technician and must have experience supporting complex systems and/or custom hardware/software

Candidate must be able to:

-Handle difficult situations with clients and turn them into a win for the Help Desk team
-work trouble tickets from ticketing system
-solve issues desk side visits and through remote desktop
-answer how to questions and resolve issues related to applications, printers, connectivity
-Image, setup and install new PC’s
-maintain a positive outlook, be professional, and provide excellent customer service


Skills:

Experienced in PC (desktop/laptop/thin client) support - both desk side and remote (Required 4 Years)

Windows 7/10 installation, patching, and troubleshooting (Required 4 Years)

Desktop – Windows 7 to Windows 10 Migration (Required 4 Years)

Ability to troubleshoot issues with Microsoft Office 2010/2013(Required 4 Years)

Windows networking TCP/IP Configuration and troubleshooting (Required 4 Years)

Escalate issues to next level support and or management accordingly (Required 4 Years)

Ability to troubleshoot issues with Microsoft Internet Explorer and Google Chrome (Required 4 Years)

Demonstrated experience providing support with remote tools (Required 4 Years)

Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party software(Required 4 Years)

Troubleshoot desktop and network printers issues (Required 4 Years)

Experienced in Windows networking TCP/IP configuration and troubleshooting (Required 4 Years)

Ability to modify system registry (regedit) (Required 4 Years)

Experience in Google device (Chromebox/Chromebook) support (Desired)

Experienced in support of the Google Office Suite of products (Desired)

Experienced in Apple device (iPad, MacBook and iPhone) support (Desired)

Thorough understanding of Microsoft Active Directory - client side (Desired)

Ability to use industry standard remote tools - preference for SCCM (Desired)

Experienced with hard drive encryption - encrypting, decrypting, and troubleshooting; preference for Bitlocker (Desired)

Experienced in McAfee Industry certification (A+, Network+, MCP, etc (Desired)
             

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