Job Description :
IDEALFORCE has a Contract position available immediately for a Desktop Support Consultant to join our customer in Phoenix, AZ. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity. Client is considering only LOCAL CANDIDATES for this role at this time.
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Job Description:
Client is looking for a candidate with a minimum of 3 years of experience in the following:
- Software support which includes MS office, SharePoint and Outlook
- PC imaging, first level problem determination\resolution, PC hardware replacement\upgrade. AD user accounts, Exchange account setup. Basic PC network connectivity.
- Ticket management using Service Manager

QUALIFICATIONS:
-Proven experience as desktop support technician or other customer support role
-Tech savvy with working knowledge of office products.
-Good understanding of computer systems, mobile devices and other tech products
-Ability to diagnose and resolve basic technical issues
-Excellent communication skills, customer-oriented and even-tempered

ADDITIONAL INFORMATION
- "All your information will be kept confidential according to EEO guidelines".
- All candidates who are authorized to work in US are encouraged to apply.
- Most of our positions require Candidate to clear the Background check prior to commencing the assignment.

THIRD PARTY CANDIDATES:
Email your candidate/s resume to joseph dot shelton at along with the following details: Rate, Current location and availability.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.