Job Description :
We are looking for MAC Engineer immediately to be based out of Vienna,

VA(Washington, DC)

Work Location : Vienna, VA(Washington, DC)

Duration : Long Term

Start Date : ASAP

Rate : Standard.

Job Description

The advanced IT Desktop Support role for MAC OS platform is part of IT

Client Computing services function and is responsible for a wide range
technical support tasks for a defined geographic Region (Americas)
supporting the MAC device platforms . In addition, this role will also be
part of a shared support pool of IT specialists which, in addition to the
MAC devices also support Windows platforms (secondary The primary task is
to prioritize and ensure timely responses to employee client related
incidents/requests for a MAC community of users which have a rich and
plethora of security requirements on their devices. This is an internal
customer-facing role where your skills at maintaining and developing
relationships with internal employees is crucial.

The ideal candidate will have the ability to function within a variety of
team styles, will be able to think outside the box and bring creative
results and drive these ideas to the team. The candidate will also be able
to effectively adjust priorities and focus as requirement shifts in our
dynamic environment. Organization is a key component; Ability to tackle
tasks from start to finish in a predictable and efficient manner. Also
Demonstrate the ability to approach problems from many directions and choose
the most appropriate resolution.

The essential functions of the role include:

Heavy emphasis on supporting MAC platform;

Emphasis on Security components troubleshooting for the MAC
platform; Encryption, policy management troubleshooting at the device layer,
anti virus problems.
Incident management; Problem management ticket engagements.

Laptop/Desktop Break-Fix, Remote Desktop Support, Remote
Office onsite Travel (~Max. of 20% travel
Support client OS, application, mobile, virus, and hardware
issues for users.

Write, maintain and implement systems documentation to offset
incident response contacts.
Provide user training and education.
Additional support experience a plus if skilled to handle
windows and mobile devices as well.
Interface and experience with JAMF administered devices and
Avecto Admin rights removal a plus


Proven solid Customer service abilities.
Must have a strong familiarity of the Desktop/mobile compute
system and its components.

Must be able to support, configure, and troubleshoot a wide range of
applications and operating systems with Emphasis on MAC platform windows
10, IOS, android a plus
Experience with Device admin rights removal environments a

Strong sense of responsibility and commitment
Ability to work collaboratively with other IT Regional
Specialists and cross-functional technical team members to support
deadlines; ability to work independently.
Travel to other Offices may be required from time to time.

Please send me below details for Submission
Full Name as per passport
Email id
Skype id
Current location
Total experience
US experience
Visa status
F2F if required
Linked in Link :
References 2 from the current project :