Job Description :
Company Overview:
Creating value by bringing together the right people to achieve results is our motto. Our clients and employees say they choose to work with us because of how we work with them - with service that exceeds their expectations and a personal commitment to their success.
Our client, one of the largest distributors of natural gas in the northeast US, serving customers in NY, MA, and RI seeks an accomplished Desktop Engineer.
Important Note:
This position is to evaluate potential employee for a period of less than 3 months for a valid open position (temp- perm
Description:
Desktop Engineer will have proven experience in all aspects of imaging and application deployment to end user devices (i.e. desktops, laptops and tablets
This includes configuration, customization, implementation, testing, and changes.
He/she will serve as a SME for all end user device hardware and software and provide support to various project teams and perform root cause assessment and remediation.
He/she will have the ability to develop and maintain device images, deploy software on end user devices and provide thorough documentation on all current and newly implemented technologies.
Perform product analysis, quality assurance, troubleshooting and support.
Function as a resource on projects including new hardware images, Windows and office upgrades and other projects involving updates to software on end user devices.
Coordinate with multiple teams and Firm departments to implement, maintain, support and enhance the end user device experience and work with Infrastructure team to ensure a common user experience between end user devices.
Research complex technical problems and identify, implement and communicate technical fixes. Function as technical escalation point for large scale or aging end-user problems.
Ability to work overtime, and travel to offices outside of New York may be required. Participate in a collaborative design and service strategy environment.
Interface with high-demand low availability users.
Requirements:
5+ years of experience in end user device engineering. A college degree or equivalent certifications/work experience.
Strong professional and interpersonal skills including: exceptional customer service, creative problem solving, effective written and verbal communications, planned and organized coordination of cross functional teams and acute attention to detail and quality.
Broad systems thinking: understands the connections and relationships across functions and entities for both internal and external constituencies.
Expert troubleshooting skills of complex technical end user device issues in large distributed environment.
Expertise with application virtualization and delivery including VMWare ThinApp, MED-V, Microsoft App-V, and similar technologies.
Ability to organize and prioritize workflow to meet established timeframes.
Track record of excellent quality assurance and documentation skills.
Experience in packaging and deployment of software on Windows, Mac Computers and mobile devices.
Experience with desktop operating system imaging, build, design, deployment and lifecycle management.
Extensive knowledge of Windows, IOS, Microsoft Office, Outlook, Internet Explorer, etc.
Knowledge of end user device hardware, Ethernet, IP and networking.
Firm understanding of Microsoft Group Policies in a client/server environment.
Manage and administer business critical systems, such as System Center Configuration Manager, and Active Directory.
I''d love to talk to you if you think this position is right up your alley.
If you''re looking for rewarding employment and a company that puts its employees first, we''d like to work with you. We''re driven, people driven. We also offer group health Insurance (employee paid on a pre-tax basis
NOTE: “Candidates that are offered a position are required to pass pre-employment drug and background screening”