Job Description :
Desktop Analyst
Lynn MA
10 Months Contract
Job description:
Any Degree 5+ years of experience on Service Desk Support having experience on Windows, Linux, UNIX, SNOW
Candidate should be able perform the following activities and having US TOP SECURITY CLEARANCE:-
Identifies system problems. Performs necessary system repairs. Determines the efficient utilization of resources.
Escalates problems and issues to a higher level of support. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
Interfaces with other technicians, operations, and customers and makes decisions on operating procedures, analytical approaches, and configuration options.
Maintains appropriate documentation and procedures. Processes timely and accurate information to ensure compliance with warranty requirements of vendors.
Provides solutions using specific product knowledge, system utilities, and operating environment.
Follows established process and procedures to plan, install, test, and implement computer system hardware or software technologies.
Install, configure, upgrade, troubleshoot, diagnose, and resolve problems with special application software and its integration with the standard Windows operating system and Office products.
Install, configure, upgrade, diagnose and resolve problems on peripheral devices.
Assist with asset management: surplus, transfer, and upgrade of computers to maximize capacity and capability within the department Data transfer required as a
Assist in Hardware upgrade or software migration.
Education and training for special applications, new operating systems, shrink-wrap Microsoft Office products.
Provide assistance to personnel traveling with various connection problems or with other required support. Conference Room support VPN Support Network Support Fair knowledge in Programming