Job Description :
Desktop analyst
Annandale, NJ
1 Year
Job Title:
Desktop/Server Infrastructure Analyst
Job Description (General Overview of the Role):
Provide infrastructure support (desktop, server, domain, network) for
approximately 700 clients, local and remote.
Support is provided through direct contact with research staff, emails, and
ticketing system.
Primary Tasks and Responsibilities:
Provide infrastructure support (desktop, server, domain, network) :
o Perform comprehensive troubleshooting, maintenance of PC hardware, Servers
and approved peripherals as prescribed by ExxonMobil (Dell, HP)
o Installation and support of software on Server and PC (Microsoft, Symantec
Endpoint & Ghost, Symantec/Veritas System Recovery, Shavlik, ManageEngine,
Solarwinds)
o Installation and support of network equipment (programming new switches,
patching fiber and copper wiring, port changes)
o Installation and support of printers, Wi-Fi equipment
Infrastructure Administration
o Active Directory users, groups, and policies
o Fileserver folder access (managed by AD security groups)
o Inventory management system
o Data Backup System - Ensure backups are occurring and perform test
restores periodically
o Management of team LAN and SharePoint data
o Security patch management
Misc.
o Observe company safety & security guidelines
o Maintain asset records within asset management system upon installation or
relocation of equipment
o Perform Security & Controls activities as per internal processes
o Document all processes and procedures as needed and share findings with
peers
o Work with outside vendors as needed to resolve issues, test solutions, and
implement fixes (ex: Shavlik, Zoho, Cisco, Dell, Solarwinds, Symantec,
Veritas etc
o Use established ticket tracking system to log requests, monitor progress,
summarize problem resolution
o Support of IT Audit activities.
o Moving hardware between storage, work areas and client locations.
o Perform work in both office and industrial settings.
Required Skills:
Soft Skills:
o Work Ethic: Punctual, self-motivated with a positive attitude.
o Excellent written and communication skills with attention to detail.
o Customer Service Focus: Ability to handle challenging situations, and
resolve issues in a personable manner.
o Ability to work independently to plan organize and execute work with
limited direction, adaptability to time pressures and changing priorities.
o Ability to discuss technical issues with all levels of personnel.
o Desire to share knowledge and trains others on the team.
o Effective, remote problem solving; over-the-phone, via email, across time
zones and cultures.
o Occasional availability during weekends and off-hours.
Technical Skills:
o Minimum 5 years of relevant IT experience
o Subject matter expertise in PC and working knowledge of server support
(troubleshooting, installation, hardware evaluation, specification,
certification, configuration and connectivity
o Thorough knowledge of Microsoft OS (Win 10, 8x, 7, XP; Sever 2012, 2008,
2003), software tools (Symantec EPP, Ghost, Symantec/Veritas System
Recovery, Backup Exec, Solarwinds, Dell Open Manage ), Active Directory
(domain admin functions, group policies, account management), VMware vSphere
systems
o Experience with inventory management tools and practices
o Basic networking skills (configuring Cisco switches, Cisco IOS, cabling,
wiring, troubleshooting)
o Familiarity with ticketing systems (Remedy etc
Desired Skills or Experience:
o Intermediate network troubleshooting skills (Cisco switches, routers, IOS
commands)
o Advanced knowledge of patch management systems (SCCM, Shavlik) and
ManageEngine
o Experience with lab instrument hardware and software is a plus (Agilent,
Bruker, Varian etc
o Some college or college degree preferred