Job Description :
Support Apple devices on OS and basic hardware level support.
Installation of hardware and software used with Macintosh computers.
Diagnose/resolve system issues and provide technical support to Macintosh clients.
Arrange repairs/maintenance with service providers.
Familiar with Mac OS X
Prefers 2 years experience supporting or maintaining Macintosh computers
Understanding of network protocols
Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment.
Safely move equipment point to point using wheeled carts and vehicles.
Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.
Ability to use remote desktop connectivity applications
Working knowledge of imaging utilities such as Ghost, SCCM, etc
Delivery and setup of PC equipment to end-users.
Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.
Ability to provision wireless devicesE.g. Blackberry, Android, and iPhone)
Demonstrated proficiency in Microsoft OS and Microsoft application.
Demonstrated proficiency for installation of desktop software.
Working knowledge of Microsoft Active Directory and GPO
Strong customer service skills.
Strong troubleshooting skills.
Significant, demonstrated experience with Microsoft Windows operating systems
Clients: Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98
Servers: 2012, 2008 r2, 2008, 2003, 2000
Functionally capable with Apple OS X
Advanced troubleshooting skills with hard drive encryption software
Advanced level skills in the Microsoft Office Suite:
Word, Excel, PowerPoint, Outlook configuration issues with Exchange
Strong client-side remote access troubleshooting skills
Demonstrate strong skills supporting printers in an enterprise environment
Advanced knowledge of client-side management tools – Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM
Demonstrate proficiency in using applications in the Micron environment – MTGroups, BMC Remedy, Projects, Processes, etc.
Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools.
Strong software installation and support skills.
Disciplined, systematic problem solving skills required.