Job Description :
Title : Deskside / Desktop Engineer
Location : Edison, NJ
Position : Full Time

Requisition Details:
Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs
Resolve incidents and problems associated with EUC equipment
Support Authorized Uses connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
Provide repair and maintenance for mobile devices
Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
Provide software break/fix services and replacement of non-warranty assets for end users
Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing and direct TCP/IP output
Provide warranty and break/fix support for networked printers and scanners
Configure and support end users on mobile computing platforms
Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc
Create, change and remove printer configurations and queues based on requests and in accordance with SLAs
Provide on-site hardware support for general troubleshooting and problems for end user computing technologies
             

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