Job Description :
POSITION : Desk-side Services (Desktop Support)
LOCATION : Anchorage, Alaska
DURATION : FULLTIME
Job Summary
PC Staging Technicians will be responsible for software and hardware installation and configuration. Maintain and repair a variety of equipment, install drivers, update systems firmware and BIOS, install Local Area Networks (LANs) and Virtual LANs. PC Technicians must have excellent troubleshooting skills along with exceptional organizing and time management skills. PC Technician candidates need excellent problem-solving and customer service skills, as well as extensive experience with desktop hardware, software applications, operating systems and network connectivity. They must be customer service-oriented, articulate and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. Selected candidates may be required to provision and maintain mobile devices
Essential Duties and Responsibilities
Installing, configuring and maintaining desktop and laptop PCs and peripherals, such as printers
Installing and configuring application and operating system software and upgrades
Troubleshooting and repairing hardware and network connectivity issues
Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule.
Knowledge and familiarity with mobile devices (Smartphones/iPads)
Perform company and customer specific technical work for technology initiatives.
Document all work performed and enter requests for new services from staff and customers in the appropriate help desk system.
Performing DELL hardware break fix support.
Staging of customer PC and deployments.
Perform other technology related duties as assigned.
Skills and Abilities
Proficient PC skills, specifically in Windows and IOS environments
Knowledge and familiarity with mobile devices (Smartphones/iPads)
Ability to document, track and monitor a problem/issue to a timely resolution
Strong problem-solving ability
Works in a team environment and assist team members on various issues
Provides other ad hoc support and duties as assigned
Works in an environment with competing priorities
Education / Expertise
Tech skills: - Technical, Associates or bachelor’s degree in computer science or related field - 1+ year of experience in IT in a support role, Help Desk, Desktop, etc - Imaging experience