Job Description :
DTS is looking for experienced Delivery Manager(ServiceNow) for a Direct client position in Detroit, MI.

No third party C2C allowed. Candidates have to work directly with us on our W2.

We’re seeking a Systems Engineering Manager to provide leadership, coordination and oversight for continuous improvement initiatives in IT Service Management function, using ServiceNow.

Job Description/Responsibilities:

Work with the Director, Solution Architecture, and stakeholders to deliver ServiceNow enhancement releases
Understand customer objectives, develop alternatives, and design solutions
Facilitate the determination of the delivery approach in collaboration with customers to achieve objectives
Maintain expectations of all stakeholders throughout the release lifecycle, through effective communication and demonstrations as solutions progress
Coordinate the efforts of multiple developers and customers to manage the full release lifecycle
Ensure quality practices are maintained by the team and contribute to development and evolution of the knowledge base


5-10 years as an IT professional in an enterprise with multiple customer business units, and increasing levels of responsibility in a variety of roles
Proven track record of customer satisfaction and delivery success
Well-versed in driving continuous improvement for ITIL-based Service Management/Operations Management organizations
Comprehensive practical experience in ServiceNow configuration, enhancement, and application development
Extensive skills in data acquisition and integration, including SOAP and REST
Proficient in JavaScript, HTML, CSS and passionate about creating an outstanding user experience
Successfully implemented domain separation and complex security models
Strong data analytics abilities to support performance measurement and decision making
Past management responsibility to operate and sustain an enterprise Service Management platform
Early roles should include Level 1/Level 2/operational support for enterprise application(s)

Please forward your resume to

Contact Karun