Job Description :
Hello

I am Arjun from Apidel Technologies and I am writing to you regarding a job opportunity I have with one of our direct client. I found your resume during a search for qualified candidates and would like to know if you would be interested in looking at this opportunity.

Should you have any questions, please feel free to call me on or email me

Title: Data Scientist
Location : Englewood, CO
Duration: 12+ months

Overview:
The Customer Experience Analytics team is searching for a Data Analyst/Scientist to help with the team’s analytics, business intelligence and executive reporting efforts. The team works within the corporate Enterprise Business Intelligence organization while directly supporting the Customer Experience organization. The team is looking for a talented individual to be responsible for drawing conclusions, providing customer insights, and making recommendations on improving the customer experience through analysis of operational and customer feedback data. This individual will be expected to confidently deliver interpretations and recommendations to team members and various level stakeholders.
This team is looking for a talented analytics expert to help drive and understand the underlying causes and interrelationships of the company’s strategic efforts. If you enjoy using data and analytics to solve complex problems, you are encouraged to apply.
The team''s focus spans the entire analytics life cycle from data acquisition and enrichment, to generating analytical insights, to self-service analysis and reporting. Individual will work cross-functionally to collect data and makes actionable recommendations at all levels that contribute to customer experience improvements.
This resource will help the team to provide data-driven answers to complex strategic challenges. The scope of such challenges potentially spansall businesses and divisions within Client. The Analyst will be responsible for data acquisition, analysis and generating insights from hypothesis formation through presentation. Strong communication and interpersonal skills are a must
Responsibilities:
Formulating hypotheses for designing and testing analytical experiments to identify underlying areas of opportunity:
Creates actionable insight and understanding, through the analysis of both quantitative and qualitative data, building recommendations that directly address business objectives.
Measures effectiveness of improvements through deep analysis of data on performance metrics striving for cost effective high quality improvements.
Leverage new data and/or experiment results to extend analytic frameworks/algorithms.
Setup, model and conduct analyses using various analytical tools (e.g. Excel, SQL, SAS, R, Tableau) through determination of appropriate analytic approach (sample data analysis, trending, regression, etc.
Distilling and presenting analytic results to a non-technical audience:
Clearly messages analytical findings and helping drive change in the business by uncovering recommended actions through application of findings and insights
Acts as strategic advisor to business leaders through role as analytics subject matter expert
Outline analytical process and results so the business can understand all relevant steps taken from hypothesis to conclusion.
Engage directly with all levels of business vain-depth deep dives and trainings up to creation and delivery of executive level presentations.

Business Requirements Intake:
Translates complex strategic challenges into relevant analytical frameworks
Develops business requirements, assesses current analytical capabilities, and makes recommendations for improvement.
Ensure the team is asking probing questions to surface implicit assumptions by the business, understand business intent and how the end-results will benefit the company.
Acquiring, enriching and structuring new and existing data:
Identify relevant data sources from data warehouses, application logs, partner data sources, research reports, surveys, etc. and able to lead integration into central repository
Identify weakness of respective data sources and work with source owners to improve.
Drives the technical production processes, infrastructure, monitoring and tools for project delivery.
Assemble, cleanse and structure existing data sources for analytics purposes

Functional Competencies / Experience:
Strong proficiency in Microsoft products including PowerPoint and Excel.
Proficiency with SQL based data query languages.
Proficiency with statistical analysis tools strongly preferred (e.g. R, SAS, SPSS
A background in the application of data science techniques and tools is a plus.
Familiarity with Net Promoter Score a plus.
Experience in subscription-based businesses preferred
Experience in at least one of the following preferred: marketing, product management/development, customer service/operations, technical operations/ engineering

Interpersonal Competencies:
Passionate about improving the Client customer experience
Must have a fundamental understanding of analytics and how to apply to business challenges.
Outstanding communication and presentation skills a must.
Proven ability to work within a climate of ambiguity.
“Lean forward” bias to find opportunities and drive results
Comfortable challenging conventional practices, processes and approaches and re-thinking metrics with a customer focus
Excellent interpersonal skills, relationship management, strong team building, and the ability to work across business units and functions within complex organizations.
Experienced in working in a fast paced, team oriented and collaborative environment
Strong written and verbal communication skills; keeps leadership & broader team informed of key developments, risks and opportunities

Preferred Educational Level:
BA/BS degree in engineering, computer science, mathematics, statistics, business, economics or finance
MA/MS/MBA preferred

Skills Requirements:
Strong verbal and written communication/interpersonal skills. This is a role that requires representation and reconciliation of both developer and engineering stakeholders.
Work effectively; contribute positively as a team member within a fast paced work environment
Ability to learn quickly
Ability to perform effectively under pressure

I would greatly appreciate if you get back to us with your responses on the following questions as soon as possible:
1. What is your expected salary for this position?
2. What is your work Authorization?
3. "Upon offering the position in order to ensure Drug and Crime free Environment, our client mandates a Criminal Background check" Would you be comfortable with that?
4. What are your Day and Evening phone numbers
5. Expected Salary for this position:
Please attach a copy of your updated resume, in word format, elaborating your projects in tune with the client’s requirement.
Please contact me ASAP before the requirement gets filled


Client : Leading Telecommunication Company

             

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