Job Description :

Participant of overall customer data quality/administration in support of sales operations, field sales, inside sales, medical affairs, health care compliance, physician relationship marketing and 3rd party vendor data integration and synchronization.
Ensure all service request and work orders (submitted via the Help Desk/ISM) are implemented within the SOPs/SLAs
Participate in and co-ordinate any ad-hoc data projects such as customer data extracts, customer data matching and data investigation
Implement and adhere to state, federal, and other restrictions and guidelines within GCO IS
systems, reporting, inquiry resolution, and requests; includes American Medical Association
Physician Data Restriction Program (AMA PDRP), sampling PDMA, pharma code policy, etc.
Responsible for system implementation, downstream system notification and adherence, field
force impact, all GCO staff communication (as needed), impact assessments and analysis, and reporting
Be a contributing member in developing future requirements regarding customer related issues and in deciding the future Customer Master design/enhancements
First point of contact regarding system and user acceptance testing prior to implementation
Report and measure SLA’s with client groups; evaluate data quality, exceptions, and trends including Metric Reporting, Exception Reporting (between systems), inquiry reporting, compliance/legal/restriction reporting, request reporting/ISM reporting (including costs/resource time)
Develop, analyze and report department productivity statistics for trend analysis and workload projections for specified clients
Continue to create/update policies and procedures around Amgen''s customer data
management strategy and practice
Enhances own knowledge through understanding business trends/objectives and industry trends/patterns and creates and implement recommendations for improvements including on QA/QC methodology