Job Description :
Hello ,
Hope you are doing well.
This is Govinda from Keylent Inc;

We have an Opening on “Technical Manager (Data Center Services)” position at Lincolnshire, IL

Title: Technical Manager (Data Center Services)
Location: Lincolnshire, IL
Duration: Fulltime

Role Summary:
This individual will manage a support team consisting of on/offshore engineers and provide technical leadership, hands-on implementation, on-going day to day support across Datacenter operations and vendor management. This role will also be

Responsible for
Developing the data center strategy to creatively address the requirements of our dynamic business
Owning the relationships with our suppliers, collaborating and influencing them to achieve outcomes beyond the minimum expectations outlined in contracts
Data center operator experience or significant industry experience from a client perspective
Demonstrated experience with financial analysis
Ability to communicate effectively with all constituents, including executives
Experience developing and reviewing SOPs and Problem records, to minimize risks
Provide support for VMware VSphere, Microsoft Hyper V, Client Blade and rack mount servers, Windows server operations, Citrix, Database, SAN, Backup, Unix based technologies.
Provide immediate 3rd level server support for problems escalated by Datacenter Operations Team, Service Desk, App/Dev, or business users.
Provide general server support and maintenance; implement patching and proactive maintenance plans; develop best practice maintenance plans
Proactively review monitoring systems, take action on alerts, and review/revise thresholds/alerts to ensure infrastructure stability
Perform thorough root cause analysis, best practice troubleshooting techniques and processes, and procedures as defined by hardware/software vendors and personal experience
Proactively support, maintain, create and update associated build and standard operating procedure documentation. Plan and implement necessary updates as required for support relevance.
Identify, document, publish and uphold systems policies, standards, procedures, checklists, agreements, diagrams, inventory, etc.
Identify, plan and lead projects and tasks necessary to assess, optimize, proactively manage, and maintain enterprise and client systems and infrastructure
Ensure all support requests, projects and other tasks are reviewed, prioritized, addressed and completed in a timely and proficient manner
Perform administrative tasks pertaining to time entry and status reporting
Supervises technical staff and assigns and coordinates work assignments and resolution of critical technical and procedural problems.
Positions in this classification may perform all or some of the responsibilities above and all positions perform other related duties as assigned.

Qualification criteria
A Bachelor''s or Advanced degree in Computer Science or related field and/or 10+ years of equivalent work experience
7+ years of infrastructure support experience and operational excellence
VMware, Windows Server, Citrix, Database, SAN, Backup, Unix based technologies, Infrastructure experience is required
Excellent technical skills including, however, not limited to, Microsoft Operating systems server 2003-2012R2, Exchange 2007-2013, Active Directory, VEEAM, SCCM, Networking (both LAN and WAN), TCP/IP, DNS, DHCP, Experience working with Client Server and Blade class machines including Client virtual connect will be added advantage.
Technical Certifications (Microsoft, Citrix, VMware, NetApp) are preferred
Desired Insurance/Reinsurance Industry experience and knowledge with an understanding of the terminology, business functions and processes
Excellent listening and questioning skills combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
Hands-on experience in troubleshooting
Customer focused with an attention to detail
Seeks to expand knowledge and experience and is committed to continuous learning

If you are Interested for this please reach me -