Job Description :
Essential Functions:
Installation of Business Essential Systems.
Understanding of Racking and Mounting hardware and cabling, Space and Power understanding in an enterprise data center environment.
Understand cable plant designs and fundamental of various category (CAT) cabling standards and fiber cabling from a patching needs and requirement.
Work with build team engineers to plan for project hardware installations into the DC.
Technically adaptive to quickly learn new technologies and apply to installation of the hardware.
Good oral and written communication skills.
Work independently within a secured structured space (Data Center) both owned by NetApp and or leased by NetApp in a Co-Location Data Center
Ability to follow documented daily procedures and policies; monitoring tools and response guidelines, escalation and notification processes; and Trouble/Ticket management processes and guidelines.
Ability to lift 50lbs by self
Ability to work a 24x7 on-call rotation schedule.
Requirements:
The successful candidate would have one to five years working within an enterprise data center environment.
In addition:
They would have a strong understanding of a variety of basic networking, server, storage and infrastructure related technologies.
The data center engineer must work with a variety of engineering teams to successfully implement the hardware designs into the data centers and be technically efficient to resolve issues on systems that require hands-on remote troubleshooting, installation, and parts replacement.
This means that they must possess basic understanding of working on computer hardware and willing to install that equipment.
Helpdesk experience and aptitude is essential to this dynamic position.
- A Bachelor of Arts or Sciences Degree is required; or equivalent experience is required
- Demonstrated ability to have completed multiple, moderately complex technical tasks.
Core Competencies
Proficiency with Microsoft Office tools (Excel, Word, Outlook, Visio, PowerPoint) and Microsoft Project.
Installing and replacing hardware in computer and network hardware is required.
Previous direct customer service is desired
Common Service Area Support work on a day-to-day basis:
Manage the daily Service Now ticket pool.
Data Center Support
Process RMA’s
Rack & Stack
Break Fix
P1 Assistance and Monitoring
After-Hours P1-P2 Support and on call 24 x 7 via pager/cell (rotating based on headcount)
Assist in Escalations
Server Troubleshooting
Decommissioning Hardware
E-Waste Coordination
Wiring & Cabling
IDF & Campus closet support
Vendor Coordination for Break/Fix – Fujitsu, IBM, Cisco
Shipping/Receiving