Job Description :
Skillset



Minimum 10 yrs hands on experience as deskside/Onsite support/local IT engineer


Experience in Providing Hands & feet Support for Network and Datacenter Equipment''s/Devices


Strong Microsoft Operating System installation(Win 7 & Win10) and troubleshooting skills


Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc


Strong desktop support knowledge including hardware, software, and networking concepts


Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds


Basic understanding of Audio/Video equipment and conference room setup


User account creation for Active Directory, Exchange Mailboxes, Distribution lists


Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool. Escalations


Troubleshoot and assist end users with mobile device setup, activations and performance issues.


Handheld Blackberry, Android & IOS support knowledge


Strong Customer service skills


Strong written and verbal communication skills


Good Understanding of ITIL processes


Hand on Experience on ITSM tools like Service Now


Mandatory Certification



CCNA Certified


Soft Skills



- Excellent communication and conversation skills (Verbal and Written)


- Good documentation skills


- Good working knowledge of MS OFFICE (Including MS Project and Visio)


- Should have a great customer handling skills


- Able to handle unforeseen situations


- High level of acceptance