Job Description :
Location: Duxbury, MA (a few days remote after ramp up time)
Interview process: Phone screen then face to face
Notes:
3-5 years’ experience, someone that is versatile to work in small IT dept and knows business process
Not a desktop support role, Some systems admin, No Server admin
This is a Applications support role, needs to have MS sharepoint, MS 365 exp
Job Title: IT Application & Support Specialist
Position Type : Full Time
FLSA Status: Exempt
Company Overview
Client is an operations management and implementation firm with offices in Boston, MA (USA), Europe and Asia. We are rapidly becoming a leader in sustainable global supply chain transformation.
client helps clients maximize profits, improve cash flow, and free up working capital while developing a repeatable approach to business practices.
We drive profitable business transformation through operations excellence, strategic procurement, logistics, leader and organizational improvement, and sustainability - all while maintaining or surpassing customer service expectations.
Many companies advise. client advises, implements, and teaches so we can measure immediate results and pass on knowledge for long-term improvements. We work with all people in a company that have a role in making changes - whether it’s the company president, a plant manager, procurement personnel, logistics work force, sustainability leaders, or staff at the point of execution.
We implement solutions that achieve an average engagement ROI of nearly 6:1, supported by a guaranteed ROI based on annualized savings.
Our specialty areas include Operations Excellence, Strategic Procurement, Logistics, Leader and Organizational Improvement, Sustainability, Cash Flow and EBITDA Improvement, Global Supply Chain Synchronization, Overall Equipment Effectiveness (OEE), Sales and Operations Planning (S&OP
Position Summary
This position will provide IT support to the client’s user community. The incumbent will provide assistance on a wide range of IT topics & areas. The duties, responsibilities and requirements for this role are defined in this document.
Essential Duties and Responsibilities
General application maintenance, customization and updates
Supports and installs computer software (locally and remotely)
Provides end-user hardware and operating system support
Provides end-user support for software / applications
Analyze, plans, maintains, and implements installation of personal computers and peripherals (including network connections and security)
Updates and maintains client’s technology inventory
Assists in developing documentation and standard operating procedures
Assists with onboarding of new team members
Supports and maintains business applications including Microsoft Dynamics, SharePoint and the Microsoft Office Suite
Supports hosted servers and applications.
Supports web application configuration, maintenance and troubleshooting
Provides after hours support (as needed and/or requested) by Executives traveling, remote users or other time zones
Able to keep up with new trends and software
Other duties as assigned
Minimum Qualifications and Experience
Required Education
Bachelor’s Degree or IT certifications preferred
Knowledge, Skills & Abilities
2-5 years’ experience covering duties outlined above
Strong IT skills involving software and hardware support
Advanced troubleshooting skills in a multi-user, high pressure environment
Ability to build relationships and effectively communicate complex technical concepts in a clear, concise manner
Strong written and verbal communication
Ability to multi-task
Strong organizational skills and time management
Experience working with the majority of the systems & applications below
o Microsoft Dynamics 365
o Supporting and updating Microsoft SharePoint 2013 and/or SharePoint Online
o SharePoint site design and InfoPath including advanced e-form development and data connections.
o Hosted SaaS applications
o IaaS server environments (Azure preferred)
o Windows Server 2012R2, and 2016
o Basic web application development, including JavaScript, CSS, PowerApps and Microsoft Flow preferred
o Microsoft Office Skills including Office 365, Outlook, Excel, Word, PowerPoint and Skype for Business
o Windows 7, 8 and 10
o MacOS
o Configuring and supporting Windows and Mac laptops
o Smart phones and tablets support including iOS, Android and Windows
o General networking concepts including TCP/IP and wired and wireless networks
o Dropbox and OneDrive
o Antivirus and firewall software
The ideal Candidate
Must be an independent problem solver
Must have the ability and drive to learn and work with a wide variety of systems and technologies
Must be passionate about IT and helping users
Understands that working smarter & more efficiently is most important
Keeps client bottom line in focus
Possesses maniacal attention to customer service
Other
This position is based out of Duxbury MA
The option to work 1-2 days/week remotely is a possibility after initial ramp-up phase
Looking forward for your response.