Job Description :
Sr. Salesforce Business Analyst / Administrator
Location: Burlington, MA
Duration: FULL TIME
Client is widely regarded as the premier provider of SaaS-based application security solutions, transforming the way companies secure applications in today’s software driven world. We provide our customers with a solid foundation on which to build security into their modern agile development processes.
We are currently seeking to hire a Sr. Salesforce Administrator support the Client’s Community and be part of a growing Customer Engagement team. The client’s Community runs on Salesforce and is where Veracode customers, partners and prospects access technical content and support, share best practices and ideas, and ask questions. This role is responsible for the technical planning, development, availability, measurement and benchmarking of the client’s Community.
Why would you want this role?
To help build a Community that drives a positive customer experience.
To help lead strategic projects that drive digital programs to transform how customers work with client.
To be part of a growing Customer Engagement team that is hard working and fun.
To work both with client’s customers and cross-functionally across Client’s departments.
Key activities for this role:
Drive strategic projects that enable automation, leveraging Salesforce and related tools.
Create a dashboard and maintain relevant metrics based on company- and department-specific goals. Coordinate Community activity captured in multiple data sources including Salesforce, Google Analytics, etc.
Perform administrative and configuration updates for the client’s Community. Supplement Salesforce Administration work for the Veracode Community, managing fields, editing user accounts and profiles, managing data, and other standard administrative tasks.
Manage internal and external requests (including releases, fixes and patches) to maintain and grow the client’s Community. Define and maintain a detailed product roadmap for client’s Community. Define, build, test, and iterate features and enhancements following client’s agile product development methods. Support the communication and documentation of changes to client’s Community.
Measure and benchmark the health of client’s Community, including identifying trends and opportunities to improve. Use qualitative and quantitative measurements that helps client’s evaluate customer engagement.
Required Skills & Experience:
Bachelor’s degree and/or equivalent combination of education and experience
6 or more years of work experience
Salesforce Administrator AND/OR Salesforce Community Cloud experience (4 or more years of Salesforce administration/configuration experience in a high-tech environment), certification preferred
A natural collaborator and connector of people
Conducting training on best practices, processes, technology and updates
Driving projects from conception to completion
Must be comfortable working with both technical and business audiences.
Excellent written and oral communication skills. Demonstrates a high level of diplomacy and professionalism.
Analyzing data and surfacing actionable insights.