Job Description :
12 Months experience on call center duties, taking calls and dealing with customers and taking Level 2 application support related issues.
12 Months experience upholding and enforcing Security policy and procedures.
12 months experience documenting issues and the resolutions.
12 Months experience with troubleshooting supported web browser versions, applications and issues.
12 Months developing training materials and guides.
12 Months experience troubleshooting access permissions and individual account processing.
12 Months in a staff support role.
12 Months experience using ITSM ticketing system or equivalent.
12 Months experience lifting up to 50 lbs. of equipment and boxes of paper.
12 Months of working in a team environment.