Job Description :
Customer Support Executive (Inbound)

Location: Duluth, MN 55802 (Downtown, near bus line)

Duration: Long term

Interview Process: In-person (Can schedule during any work day between 8 AM and 4 PM CST)



Daytime and Evening shifts available

Full Time / Part Time Work hours available

No sales or quota to meet

Inquiries for customer service, and assist customers with scheduling and registration.



Details:

The successful candidates will provide inbound customer support via telephone, email and chat.



· Answer all inbound queries as per call flow procedure

· Knowledge to process to ensure high quality and customer service

· Involvement in motivational activities, implementing feedback given.

· Updating various logs like escalation log, complaint tracker etc.

· Ensuring data security - for the personal data of customers



· Understanding about delivering outstanding customer service

· Good verbal and written communication skills



· Fluent English

· Good Computer Skills