Job Description :
Details:
The successful candidates will provide inbound customer support via telephone, email and chat.
· Answer all inbound queries as per call flow procedure
· Knowledge to process to ensure high quality and customer service
· Involvement in motivational activities, implementing feedback given.
· Updating various logs like escalation log, complaint tracker etc.
· Ensuring data security - for the personal data of customers
· Understanding about delivering outstanding customer service
· Good verbal and written communication skills
· Fluent English
· Good Computer Skills