Job Description :
Customer Support Executive (Inbound)
Location: Duluth, MN 55802 (Downtown, near bus line)
Duration: Long term

Daytime and Evening shifts available
Full Time / Part Time Work hours available
No sales or quota to meet
Inquiries for customer service, and assist customers with scheduling and registration.

The successful candidates will provide inbound customer support via telephone, email and chat.

· Answer all inbound queries as per call flow procedure
· Knowledge to process to ensure high quality and customer service
· Involvement in motivational activities, implementing feedback given.
· Updating various logs like escalation log, complaint tracker etc.
· Ensuring data security - for the personal data of customers

· Understanding about delivering outstanding customer service
· Good verbal and written communication skills

· Fluent English
· Good Computer Skills