Job Description :
Job Title: Customer Support Entry - #574491
Primary Skills: desktop operating systems (Windows 7,8.X, 10 Mac OSX 10.10.X), tracking service requests, ITSM tool, Active Directory.
Location: Washington, DC
Duration: 9/30/19 +
Interviews: In-person.
Years of experience: 1+ year experience.
Required Skills
- Overall IT exp. (1 + yrs
- Expertise in supporting desktop operating systems (Windows 7,8.X, 10 Mac OSX 10.10.X Required. 1 year.
- Strong customer service experience. Required. 1 year.
- Experience providing technical support in a "call center" environment and receiving calls. Required. 1 year.
- Experience tracking service request/incidents using a ITSM tool. Required. 1 year.
- Provide customer-oriented results and build an efficient end-user support environment. Required. 1 year.
- Experience with basic Active Directory functions such as: Account Creations, Password Resets and OU Management. Required. 1 year.
- Knowledge of Microsoft Office Suite (Office 2010+ and Office 365 Required. 1 year.
- Excellent written and verbal communication skills. Required. 1 year.
- Microsoft Certifications: MCP Windows 7, Windows 10. Desired.
- 1-5 yrs. providing technical support to computer system users by telephone, email, etc. Desired.
- 1-5 yrs. maintaining personal computers, systems and printers. Desired.
- 1-5 yrs. installing and troubleshooting computer operating systems and software. Desired.
- Bachelor’s degree in IT or related field or equivalent experience. Desired.