Job Description :
Customer Success Specialist
Atlanta, Georgia, United States
Overview
Want to make the world a better place for small and medium businesses? Springbot is seeking a Customer Success Specialist to join one of the fastest growing and most innovative startups in Atlanta.
As a member of the Springbot Customer Success team, you turn customers into fans. Responsibilities include coaching customers on how to use the platform, strategizing on marketing and industry best practices, trouble-shooting issues, and fielding new feature ideas and requests. We provide our customers with superior support, and we educate them with the resources they need to accomplish their eCommerce goals.
In this position, you’ll have a ton of fun and be part of a company that truly values a positive team culture while encouraging professional development. To learn more about our Customer Success Team, check out this blog post.
Requirements
Qualifications
Bachelor’s degree preferred
2+ years of experience in service role (ie. service coordinator, account management or similar role)
Proficiency with MS Office and Salesforce.com (or other CRM application)
An inquisitive problem-solver with excellent critical thinking skills and analytical expertise
Experience in project management and process improvement
Genuine interest in online or interactive marketing
Excellent writing and communication skills (oral and written)
A passionate, positive and hard-working attitude
Focused on turning customers into fans
Benefits