Job Description :
Customer Services Analyst - United States
Chicago, IL 60654
9 months plus

Must be W2 and Local to Chicago IL. Must have experience with Microsoft Office Salesforce experience is a plus. Prior customer facing skills are strongly desired. Need someone detailed oriented with a friendly personality. Target Admin Assistants, Care Analyst, etc. Need someone who is not afraid to interact with people. Interview: 30 minute Phone interview followed by 2.5 hour in person interview with team.

Description Comments
Customer Care Analyst Job Specification -The client''s solution center customer care analyst will be responsible for all customer related tasks at their respective center. The objective of the CCA is to be the primary on site point of contact for all customer related items. The individual will work with Microsoft Outlook and on a regular basis so competency in these areas is strongly desired. The individual will be responsible for ordering catering, refreshment ordering / stocking, greeting customers, scheduling meetings, meeting room preparation/cleanup, ensuring a positive customer experience, & administrative duties. Prior customer facing skills are strongly desired.

The role is typically a 8-5, M-F. The CCA will need to be in the solution center when there are customer meetings. This will sometimes require earlier starts or later finishes to the day so the schedule will change on a somewhat regular basis week to week. Very little weekend work would ever be required and there is occasional evening work. Overtime is sometimes required.

RESPONSIBILITIES Provides post-sales escalation resolution, direct advice and guidance on escalated customer issues and procedural information and training for peers Negotiates with customer using various tools and techniques provided by Dell and monitors and tracks issues to ensure accurate resolution Influences process improvement towards defect elimination Manages the end-to-end shift report in addition to leading shift turnover calls Must be able to work under limited supervision with little direction from management and adheres to administrative policies and escalation procedures.