Job Description :
IDEALFORCE has a CONTRACT position available immediately for a Customer Service Specialist to join our customer in Phoenix, Arizona. This is an ONSITE position. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity. Only Local Candidates are considered for this role.
Summary:
Long Term Contract
Client has embarked on a quest to radically simplify environmental permitting and compliance reporting to be more efficient and effective in protecting public health and the environment of Arizona. By doing so, client is reducing regulatory burden on businesses and bringing them back into compliance quicker.
Client is leveraging technology, and the voice of the customer to design and build an e-Licensing web portal, called myDEQ, to assist Arizona’s regulated businesses in meeting their environmental responsibilities. This application has resulted in reducing permitting timelines by over 95% and a 60% increase in businesses returning to compliance, which benefits both the environment and economy of Arizona.
The agency is looking for a customer service representative who will assist businesses in their use of Client software applications.
Responsibilities:
- Develop an extensive working knowledge of Client software applications.
- Provide end-user application support either in person or via phone and email
- Troubleshoot issues reported by customers and provide solutions
- Facilitate problem-solving between end user and client development staff
- Develop working relationship with client business groups (program staff) to utilize product knowledge in support of customer service and training.
- Participate with client development staff in testing new releases of the product
- Coordinate new application implementations, providing effective training to maximize use of the software
- Develop training materials for implementation of software applications.
Required Experience / Skills:
The best candidate shall have at least 2 years of prior customer service experience in supporting software applications.
- A friendly and professional demeanor
- Excellent communication skills and experience working on a team.
- Enjoy the customer interaction and the opportunity to help them.
- Ability to cultivate positive working relationships with customers and coworkers
- Experience in diagnosing problems with software applications
- Ability to multi task and stay organized.
- A high attention to detail
- Critical thinking and problem solving skills.
- Advanced knowledge of Chrome and using web-based applications
- Advanced knowledge of Microsoft Office products – Word, Excel
Additional Information:
- "All your information will be kept confidential according to EEO guidelines".
- All candidates who are authorized to work in US are encouraged to apply.
- Most of our positions require Candidate to clear the Background check prior to commencing the assignment.
THIRD PARTY CANDIDATES:
Email your candidate/s resume to joseph dot shelton at along with the following details: Rate, Current location and Availability.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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