Job Description :
Responsibilities:
Respond to telephone and email inquiries from beneficiaries and corporate & regional office staff on issues related to clients, beneficiaries and payment details. • Understand policy and procedures as it relates to the ePayment Solutions or Payee Manager Programs. • Track all beneficiary activity utilizing Microsoft CRM or SalesForce.com systems • Follow-up with outbound phone calls on outbound emails sent through our third party email server to walk beneficiaries through the enrollment process. • Answer all inbound phone calls related to enrollment related questions. • Coordinate with beneficiaries to obtain updated information including, but not limited to, contact. Company, and account information. • Monitor all Clients’ accounts for Service Requests on a daily basis related to enrollment issues. • Monitor voicemail system on an hourly on-going basis to ensure a timely service experience for all client’s and beneficiary inquiries. • Answer inquiries from students/payers related to the Pay 24-7 system as it relates to email and phone inquiries.

Top Skills:
1) Customer service skills (working primarily in a business to business environment preferred)
2) proficient in MS office programs.
3) Strong communication and analytical skills
4) Ability to learn quickly and adapt
5) Bilingual in Spanish a plus 6) Financial services industry experience is a plus.