Job Description :
Customer Service Representative

Alpharetta, GA

Salary: $34,500 to $42,000

FULL TIME JOB

This position is responsible for:

Receiving and processing all incoming customer parts orders either from
phone, fax, e-mail or written orders to ensure that parts are delivered to
internal and external customers and continuous equipment operation is
maintained. Primary contact for customer inquiries, complaints, product
information and returns related to the company''s line of specialized food
processing equipment. Works with the internal customer to achieve external
customer needs and maintains appropriate communications on order status.

Job Requirements:

Education: Associates Degree, technical school education preferred. Must
have good phone and typing skills. Must have good personal computer skills
in Microsoft Office programs including Word and Excel. Ability to
effectively and professionally respond to customer through oral and written
correspondence is a must. Must be detail oriented, and able to handle
multiple tasks and requests and be able to organize and prioritize.
Experience: At least three to five years of experience or specialized
training in related field of customer service or repair.

More information about the job
Is Relocation Available?
No
Are you open to sponsorship?
No
Is there a possibility to work remote?
No
Is there equity?
No
Are there flexible work hours?
No
Does this position have direct reports?
No
Who does this position report to?

Parts Sales Supervisor and Aftermarket Sales Manager
What are the 3-4 non-negotiable requirements on this position?

phone and typing skills, personal computer skills in Microsoft Office (Word
and Excel), professional communication (oral and written),
organization/prioritization