Job Description :
Duties:
Manage a global, customer-journey survey
Develop in-depth knowledge of Client''s customers, competition and market opportunities through research and analytics
Design, execute, and deliver primary market research and manage market research vendor relationships
Understand key business priorities, drivers and hypotheses, in order to deliver actionable insights and propose new areas for investigation
Investigate customer trends and provide insights around these
Provide insights for different customer groups across their lifecycles, addressing critical topics such as acquisition and migration
Help tell the customer story in a consistent and digestible way, so that business partners have a clear understanding of customer behaviors, attitudes and needs
Collaborate with team members to deliver a holistic view of customers –integrating behavioral and attitudinal data to understand the underlying causes of observed behaviors
Be the customer, using Client Creative Cloud products and relating customer experience to the data and trends observed
Skills:
5+ years demonstrated experience in consumer insights or market research
Proven ability to synthesize research and analytics into clear insights, and to deliver actionable recommendations
Consultative skills to partner with key stakeholders at all levels to develop research plans and insights
Extensive experience with vendor and project management
Experience understanding and partnering with analytics teams to deliver robust insights
Knowledge of statistical and multi-variate analysis
Strong communication and presentation skills:
Skilled presentation creator to convey insights supported by data
Possesses strong presentation skills and can communicate clearly, concisely, effectively across multiple levels within the organization
Strong interpersonal and collaboration skills; team player
High tech industry experience preferred
Education:
Graduate degree in business, market research or social science, or equivalent experience preferred