Job Description :
Customer Care Specialist
duration - 06+ Months
Location - Fort Worth, TX
Rate - Open all incl on C2C
1. Associate’s degree or equivalent with three (3) years of experience in information technology including experience or training in a Customer Care Center (Service or IT Help Desk) or desktop support environment.
2. Current relevant experience with remote desktop tools and standard desktop applications.
3. Must possess advanced knowledge of desktop systems and standard desktop applications such as but not limited to Microsoft Outlook, Word, Excel, Access, and PowerPoint.
4. Must also have an intermediate understanding of Active Directory and
MS Exchange.
5. Must have the ability to gather requirements, analyze systems, develop solutions, test and document changes working in collaboration with other team members in a team environment.
6. Must have the ability to gather, understand and translate business requirements into system solutions.
7. Must have strong interpersonal skills with the ability to easily and effectively interact with technical, non-technical, support, and business staff at all levels.
8. Position requires the ability to understand the concepts, best practices, and execution of a Customer Care Center.
9. Position requires the ability to follow standard operating procedures.
10. Ability to communicate clearly with customers by telephone, voice messages, or e-mail to obtain requirements to fully document requests and incidents for input into the approved workflow tracking system.