Job Description :
Location: San Antonio, Texas
Description:
A rapidly growing (8a) Technology Company specializing in Network Engineering and Network Security is seeking a Cisco Consulting Engineer. As a Consulting Engineer you may perform pre-sales and post-sales consulting services including development of project scope, design, Statement of Work, and implementing advanced solutions that may include routing and switching, unified communications, and other network infrastructure components. The Consulting Engineer will perform tasks including but not limited to: planning, staging of hardware and software, implementation of the solution in the customer environment, providing post-cut support, documentation, and end user training. In addition, the Consulting Engineer will act as a Cisco Voice Subject Matter Expert to customers and mentor to internal staff.
Responsibilities:
Review and validate understanding of customer design requirements
Provide peer reviews to deployment engineers to survey, deploy, and support engineering team, if applicable
Work with the sales team to translate initial scope into actionable items
Hand off design to other implementation engineers or implementation team, if applicable
Manage data/voice networking relationships and work with vendors to escalate issues when necessary
Operate with a high degree of independence
Analyze, isolate and resolve Cisco VOIP system issues for customers – including technical, procedural, operation and functional issues.
Stay abreast of changing nature of supported technologies through external, internal and self-paced training
Handling multiple projects at the same time to ensure timely project completion
Required Skills:
Experience in Networking and Telephony Installation, Configuration and Troubleshooting
Very strong Cisco routing and switching networking skills
Cisco Unified Communications Manager/Cisco Unified Communications Manager Express Configuration and Troubleshooting
Cisco IP Phone Configuration and Troubleshooting
Cisco Unity/Cisco Unity Connection/Cisco Unity Express
Cisco Finesse and CUIC operation
Cisco Unified Presence
Cisco ASA firewalls
Cisco IOS Voice Gateways utilizing H.323, SCCP, and SIP
VMware ESXi
Demonstrate ability to design and implement complex Cisco networks – analysis and diagnosis of complex voice and data networking
Understanding of voice technologies and protocols
Excellent communication and documentation skills
Excellent customer facing skills
Ability to quickly learn and manage competing priorities
Desired Skills:
CCNA or CCNP Collaboration
Minimum of 3 years’ experience with Cisco Unified Communications solutions
Cisco WebEx and WebEx Teams
Cisco Unified Contact Center Express (highly desired)
Cisco Emergency Responder
Cisco UCS B and C-series server platforms
Experience with call recording solutions such as NICE, ZOOM
Experience with TelePresence video conferencing solutions
Experience with Cisco tools such as Cisco Commerce Workspace and developing a Bill of Materials
Familiarity with Cisco licensing models around routing, switching, and telephony products
Experience in voice gateways
Experience in H.323, SIP, SCCP Standards and Operations
Knowledge of Microsoft Active Directory
Familiarity with Cisco UC in a virtualized environment
Previous experience working as a consultant is a plus
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