Job Description :
Title: Cloud Support Engineer
Location: Broomfield, Colorado
Duration: Full Time

Key Role & Responsibilities:

Manage BETSOL’s Cloud infrastructure across multiple cloud platforms
Provide support for BETSOL’s Zmanda Product line enterprise customers, including backup, disaster recovery, information security, and virtualization.
Deploy, configure, tune, and troubleshoot Office 365, Active Directory, and other applications.
Integrate BETSOL’s cloud infrastructure applications and enable a single sign on experience for end users
Provide support via Phone, Email, and Web based remote access tools
Document and report progress using BETSOL’s tracking tools
Escalates necessary cases to the right level within the defined LOB (Line of Business)
Focus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levels

Skills and Experience:

Experience in IT systems engineering, with a focus on migrations, deployments, configuration, backup, disaster recovery, and information security.
Strong technical experience in:
Active Directory
Office 365
Cloud infrastructure management of AWS and Google cloud
Data networking and IP protocols
Strong analytical skills


Bachelor’s Degree. Degree in computer science is a plus.

Employment type

Full-time. No Visa sponsorship is available for this role.