Job Description :
Need USC only
Role name: Engineer
Competencies: Digital : Cloud DevOps
Experience: 2-4 (Years)
Location: San Francisco, CA
Duration: 6 (Months)
Role Description:
End to End support for critical Alert Delivery Applications and Mobile application in production cloud environment
Deployment of Application, upgrades and changes to platform capacity
Responsible for maximizing system uptime and availability, ensuring functional and performance SLAs
Responsible for establishing end-to-end monitoring and alerting on Mobile and Delivery Application to ensure SLAs and get proactive notifications of possible issues for all systems
Development of an automation program for applications in Delivery and Mobile
Creation of playbooks to run when responding to alerts or incidents
Initiate and lead scripting and automation to streamline system updates and upgrades
Work with cloud operations team to resolve trouble tickets, developing and running scripts, and troubleshooting in a hosted environment
Planning for disaster recovery and capacity growth.
Works closely with cloud engineering team on product deployment models, testing and escalations.
Works well independently and requires little or no supervision
Essential Skills
Microsoft Certification (MCSE) or equivalent practical knowledge in cloud environment.
Working knowledge of Windows and SQL Server 2008 or above required
Working knowledge of VMware; VM management and provisioning; Vblock technology a plus
History of understanding, supporting, and troubleshooting application level systems, communications and performance issue in cloud in a multi-tiered architecture
Understanding of Microsoft security concepts and Automate regular patches
Understand of storage and its relationship to application performance and application management
Experience with Application Monitoring (APM), metrics and reporting
Advance level technical skills in SMTP and mail relay concepts
Advanced level technical skills in global SMS delivery
Demonstrated technical competency in 2 or more of the following areas Application load balancing techniques both hardware and software SQL database administration
Writing and developing scripts PowerShell, python JQL, JSON, SQL or other applicable language Deployment automation frameworks (Chef, Puppet, Salt, Ansible, Jenkins)
Excellent troubleshooting and analytics skills
Practical understanding or certification in ITIL V2 or V3 Foundations
Experience in Azure a plus
Experience in SIP protocols, Cisco Call Manager, and IP Telephony a plus, but not a requirement
Team player who works well in collaborative fast paced environment.
US Citizen NOTE: This requirement is for BlackBerry Project based in USA (Preferable to San Mateo but open to other locations)