Job Description :
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Role:- Clinical Support Specialist
Location:- Albany, NY
Duration:- Full Time
Job brief
The role of the Clinical Support Specialist is to bridge the gap between clinical users and the ILÚM system, and to support successful adoption of our products. The Clinical Support Specialist is a member of the implementation and support team but has significant responsibilities for product development through the feedback provided from clients.
Responsibilities
Has a deep understanding of the ILÚM system – features, functionality, limitations, benefits, vision
Develops an understanding of customer needs, workflow, goals, challenges
Supports system implementation – needs analysis, implementation design, system setup, data validation, user training, user support
Provides clinical SME support to ILÚM
Supports the product development team by contributing to product design and testing
Requirements
Education:
BA/BS in clinical discipline such as nursing, medical lab technician or other applicable degree plus four years experience in healthcare information systems
OR AAS in clinical discipline plus five years experience in healthcare information systems
OR MA/MS/other advanced degree in a clinical discipline, management information systems, or other applicable degree plus two years experience in healthcare information systems
Ability to communicate orally and in writing to persuade and influence clinical and management decisions
Expert understanding of regulatory and quality standards for their program area
Ability to solve problems, coordinate and organize responsibilities to maximize outcomes in clinical systems
Demonstrated ability to work independently and to consistently exercise sound judgment and initiative in a wide range of circumstances
Experience implementing an Electronic Health Record or other substantial clinical information system preferred
Proficiency in software tools such as Microsoft Office, visual design tools, collaboration tools