Job Description :
Barrister Global Services Network Inc. is currently looking for a motivated, highly detailed, organized and outgoing individual to support one of our major nationwide clients. The successful applicant should be able to quickly adapt their knowledge to the current IT environment and be able to enhance the current systems in place. They should also possess excellent verbal and written communication skills so as to be understood by technical and non-technical personnel.
Job Summary:
The Client Tech Support Techcian’s main concern will be solving computer problems over the phone and troubleshooting PC and peripheral-related problems such as: TCP/IP protocols; installing and troubleshooting 3270 emulation software; installing, diagnosing, and repairing hardware to include, but not be limited to, hard drives, RAM, processors, CD-RWs, DVD-RW’s, multimedia kits, and other peripherals; using imaging software for deploying desktop PC’s; providing VoIP phone support; providing VPN client support; working for a criminal justice agency; supporting end users in a criminal justice environment.
Essential functions:
Configure and install software for IT user desktops and laptops.
Participate in the installation and rollout of new software packages, upgrades and new desktop hardware.
Maintain desktop software and hardware.
Support mobile workforce.
Provide Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based LAN systems.
Troubleshoot problems using scripts and checklists as guides.
Escalate to Tier 3 support when necessary.
Documents problems and resolutions.
Perform end-user training, if applicable.
Provide quality customer service.
Participate in the testing and evaluation of new desktop packages.
Implement prototypes.
Requirements:
2+ years’ experience in the provision of Tier 2 Customer Support for desktop computers, printers, scanners, etc.
Experience troubleshooting TCP/IP protocols.
Experience installing and troubleshooting 3270 emulation software.
Experience providing VoIP phone support.
Providing VPN client support;
Experience installing, troubleshooting, and supporting desktop applications and operating systems including, but not limited to, Windows OS, Office, Outlook, & Internet Explorer.
Experience installing and troubleshooting computer hardware and software to include, but not be limited to, personal computers, printers, and peripherals in both a network and standalone environment.
Preferred:
Knowledge of Information Technology standards in a criminal justice environment.