Job Description :
Client Services Coordinator (Salary up to 60K on this one)
Mid - Level
Education Technology
Direct Hire Position
Baltimore, MD
Must be willing to work as a W2 Employee
Do you have an enthusiasm for Educational Technology? Are you enthusiastic about STEM and Robotics in the K-12 world? Would you like to work with clients in the K-12 Arena as their main point of contact?
Do you want to make difference in Teacher's and Student's lives?
As the Account manager your responsibilities would include developing long-term relationships with a portfolio of clients in K-12 Education. This role will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs, with a focus on Public Schools, STEM and Robotics.
This role will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs, with a focus on Public Schools, STEM and Robotics, makerspace.
In this mid level position you'll enjoy the opportunity to grow with the company in responsibilities and income. This position is non commissionable.
Success in this role is also dependent on maintaining client relationships in an ongoing manner.
The role requires a bachelor's degree and at least 5 years of experience preferably in an education-related industry; fewer than 5 years of hands-on experience might be supplemented with relevant training and/or professional development.
The ideal candidate is familiar with education technology, practices, and procedures. A wide degree of creativity and latitude is expected as this role continues to mature and develop.
You will serve as a point-person and help build long-term relationships with customers.
Here is what You'd be doing:
Track key metrics for accounts, including billable hours related to internal development work, and invoice clients appropriately
Communicate with customers through email, phone, online presentations, screen-share and in-person meetings
Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
Continue to grow professionally by participating in educational opportunities; reading trade publications; maintaining personal networks; participating in professional organizations
Maintain client relationships delivering exceptional client service on a day-to-day basis
Work across teams to onboard and integrate new clients
Desired Qualifications:
Bachelor's Degree plus 5 years account/partnership management or other relevant experience, ideally in an education-focused role
Demonstrated ability to communicate, present, and negotiate credibly and effectively at all levels of the organization, including executive and C-level
Experience in delivering timely solutions based on contractual obligations
Proven ability to manage multiple projects at a time while paying strict attention to detail
Natural relationship-builder with integrity, reliability and maturity
Superb time and project management skills
Desire to improve current processes for scalability
Keen attention to detail and adherence to deadlines
Experience with finance (e.g. purchase orders, invoicing) is a plus
Expert-level spreadsheet skills is a bonus, either MS Excel or G Sheets